Service Survey
We have a few questions to help us enhance our service.
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Takes 1 minute
Overall quality — how would you rate our service?
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2
3
4
5
6
7
8
9
10
0: Poor
10: Excellent
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Did our medical team treat you with compassion, respect, and professionalism?
Select one...
Yes, absolutely
Mostly
Somewhat
No
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Did our team clearly explain what was happening and answer your questions during transport?
Select one...
Yes, clearly
Somewhat
No
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Did you feel safe and confident in the care provided during transport?
Select one...
Yes, completely
Mostly
Somewhat
No
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Would you recommend Northwest Rescue to others in need of medical transport services?
Select one...
Definitely
Probably
Not Sure
Probably Not
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What areas do you think we should improve?
Choose as many as you like
Response Time
Communication With Hospital Staff
Bedside Manner
Pain Management
Comfort During Transport
Emotional Support for Patient or Family
Cleanliness of Ambulance
Equipment Organization
Professional Appearance of Staff
Thoroughness of Medical Assessment
Smoothness of The Ride
Privacy During Care
Handoff Process to Hospital Staff
Transfer Efficiency
Overall Satisfaction of Results
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Any other concerns?
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Step 1/5
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